PhrostByte Privacy Policy

1. Information We Collect

We collect information that you provide directly, information captured automatically when you use the platform, and information from third parties who help deliver our services.

Information You Provide

• Account details such as name, email address, phone number, company, and role.
• Billing information including payment method, invoicing contacts, and transaction history.
• Support communications, demo requests, feedback, or other correspondence.

Information Collected Automatically

• Log data, device identifiers, IP addresses, browser type, and settings.
• Usage analytics about how you navigate the dashboard, APIs, and documentation.
• Telemetry from connected environments that you authorize PhrostByte to monitor.

Information from Third Parties

• Integration partners that provide enrichment data, threat intelligence, or authentication services.
• Vendors who help process payments, provide analytics, or host infrastructure on our behalf.

2. How We Use Information

We use personal information to:

• Provide, secure, and improve the PhrostByte platform and related services.
• Authenticate users, provision accounts, and manage access controls.
• Deliver customer support, incident response, and technical guidance.
• Send transactional messages, product updates, and optional marketing communications.
• Analyze platform performance, develop new capabilities, and conduct security research.
• Comply with legal obligations, enforce agreements, and prevent fraud or abuse.

3. How We Share Information

We do not sell personal information. We may share information with carefully selected partners under contractual obligations that require them to protect your data and use it only for the services they provide to us.

• Service providers offering hosting, analytics, email delivery, payment processing, and customer support.
• Integration partners that you authorize to receive data through APIs or webhooks.
• Professional advisors, auditors, or legal authorities when required by law or to protect our rights.
• In connection with a merger, acquisition, financing, or sale of all or part of the business with appropriate safeguards.

4. Data Security

PhrostByte maintains layered administrative, technical, and physical controls to protect information from unauthorized access, alteration, or destruction. Controls include encryption in transit and at rest, network segmentation, least-privilege access, secure software development practices, continuous monitoring, and incident response playbooks.

5. Data Retention

We retain personal information for as long as necessary to deliver the services, fulfill contractual commitments, comply with legal obligations, resolve disputes, or enforce agreements. When data is no longer needed, we follow secure deletion procedures or anonymize it for statistical use.

6. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You can manage preferences through the dashboard, update account details, or contact us to exercise your rights. Marketing emails include an unsubscribe link.

7. International Data Transfers

PhrostByte is headquartered in the United States and may process data in other countries where we or our service providers operate. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect personal information.

8. Data Protection Officers & Representatives

PhrostByte maintains data protection contacts to support compliance across jurisdictions. Our EU representative and Data Protection Officer can be reached through the channels listed below. We will respond to verified privacy inquiries within the timeframes required by applicable law.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect product enhancements, legal requirements, or privacy best practices. Significant changes will be communicated through the dashboard or via email before they take effect.

11. Contact Us

If you have questions about privacy or would like to exercise your rights, contact privacy@phrostbyte.com or write to PhrostByte Privacy, 1400 Mission Street, Suite 200, San Francisco, CA 94103, USA.